topic Re: Trying to get a Full Fibre connection in My Account/Billing

Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 11:51:06 GMT

We are based near the centre of the City of Inverness and have Full Fibre in the street. I am trying to get a new FFTP connection to replace the FTTC connection we currently have, but every time I go to the website I get a message saying that it's not available in our area. There's clearly a problem on the database but I don't know how to contact someone who can fix this. Please help.

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 11:57:41 GMT

@InvMensShed

A member of staff can submit an ORDI (OpenReach Database Integrity) request to OR to check things. You can either wait and hope a staff member picks up this thread or you can phone in - try the PlusNet Customer Options Team on 0800 013 2632

Are you sure it's OpenReach that installed the network amd not one of the AltNets? Use the address version of the following to check neighbouring addresses for Full Fibre (you're looking for WBC FTTP). If it shows then you have ammunition to support your theory it's an OR database problem.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

Re: Trying to get a Full Fibre connection

Dan_the_Van — Sat, 12 Jul 2025 11:58:37 GMT

@InvMensShed welcome to the forum.

It could be the Full Fibre offering is not via the Openreach network

https://checker.ofcom.org.uk/en-gb/broadband-coverage this should hopefully give some indications on who is?

Re: Trying to get a Full Fibre connection

Mustrum — Sat, 12 Jul 2025 12:30:16 GMT

@InvMensShed Yo City Fibre does.u will need to go to a City Fibre ISP, Openreach who Plusnet uses does not have Fibre in your area.

Re: Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 13:04:11 GMT

Thanks bmc. That shows that FTTP isn't available from Openreach. I'll try the Ofcom link.

E2A: Thanks dan_the_van. The Ofcom link shows that both Openreach and City Fibre should be available. I'll try to establish which it is.

E2A: Thanks Mustrum. I have tried City Fibre and they also say that it's not available in our area!

It looks like I'll have to change ISP. I use Zen at home so I'll give them a try and see how we get on.

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 13:04:53 GMT

@InvMensShed

It's entirely possible you have both OR and CityFibre available to you - I have both.

Have you checked neighbouring addresses for OR Full Fibre?

If it's CF only then you you'll have to leave PN as they only use the OR network. If this is the case, I would have a look at Zen Internet (there are other ISP's on CF).

Brian

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 13:07:00 GMT

@InvMensShed

Can you post a screen image of the Ofcom results (hiding your details first)? Something doesn't seem right.

Brian

Re: Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 13:20:56 GMT

Hi Brian,

Thanks. Here's a screendump from the OfCom page. I haven't bothered to hide the details as it's no secret where our Shed is.

There are definitely adjacent premises with FTTP (Scottish YHA for example).

John

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 13:25:52 GMT

@InvMensShed

You should have hidden your details. However, it gave me the chance to run the Address Checker. Full Fibre is not showing for the handfull I checked.

What does the OR website say for your post code - www.openreach.co.uk

Brian

Re: Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 13:34:39 GMT

Thank all for the help so far. I have finally managed to get some sense from the City Fibre website. By going to the Business section I have at least got to a form I can fill in. Beginning to feel like I'm making some progress!

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 13:34:58 GMT

@InvMensShed

It also gave me the chance to check Zen Internet.

Your address doesn't appear to be listed under the post code on the Zen Site. On checking others Full Fibre appears to be available for numbered porperties on Victoria Drive but not for the named addresses. I think it's on the CF network for am not certain.

Brian

Re: Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 13:41:00 GMT

Hi Brian,

It says they are planning to build between now and December 2026. Let's hope that happens before the copper connection gets cut off!

It looks like we'll have to go with CF and Zen.

John

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 14:22:11 GMT

@InvMensShed

You haven't said when your current contract ends. If you leave PN early you'll suffer Early Termination Charges. You'll also lose PN email and any other add ons you may have.

At least Zen does both phone and internet if that matters.

The copper connection doesn't get cut off as such - they simply stop offering phone services over it using the PSTN.

Brian

Re: Trying to get a Full Fibre connection

InvMensShed — Sat, 12 Jul 2025 15:01:07 GMT

Hi Brian,

Our contract has another 6 months to run so I doubt we'll be into early termination penalties. However the price doubles as soon as the 18 month contract ends so we are going to be penalised one way or the other!

John

Re: Trying to get a Full Fibre connection

bmc — Sat, 12 Jul 2025 16:00:38 GMT

@InvMensShed

Leave in the near future and you will pay ETC's. The closer to the end of contract you are the less the ETC will be. Also the longer you leave it might allow OR back in the game if they start building.

Your address was showing on the Zen page - just slight different from the image you originally posted. The clue was in your "tag" - my mind caught up eventually.

Brian

Re: Trying to get a Full Fibre connection

dvorak — Sun, 13 Jul 2025 16:02:31 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Trying to get a Full Fibre connection

Jaggies — Mon, 14 Jul 2025 00:13:13 GMT

Unfortuntely you won't get Zen on CityFibre in Inverness. The only retail provider on their network here is Brawband.

This is a link to their availablity checker:

https://orders.brawband.co.uk/bb