https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013436#M73763 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/146430">@gardengal</a>&nbsp;Give Customer Support a call.</P> Sun, 13 Jul 2025 06:12:59 GMT jab1 2025-07-13T06:12:59Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013435#M73762 <P>A couple of months ago I renewed my contract and declined the new router which I am regretting now as having glitches and network problems.&nbsp; How do I go about getting a new router sent?&nbsp; Is this something they will do?&nbsp;&nbsp;</P> Sun, 13 Jul 2025 06:10:36 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013435#M73762 gardengal 2025-07-13T06:10:36Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013436#M73763 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/146430">@gardengal</a>&nbsp;Give Customer Support a call.</P> Sun, 13 Jul 2025 06:12:59 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013436#M73763 jab1 2025-07-13T06:12:59Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013438#M73764 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from My My Router to My Account/Billing.</DIV> Sun, 13 Jul 2025 07:03:24 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013438#M73764 Baldrick1 2025-07-13T07:03:24Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013450#M73766 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/146430">@gardengal</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span><BR /><BR /><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a></SPAN> The quickest way to resolve this issue is to call our support line, which I see you have already done—thank you for that. Once the new router arrives, please let me know if you continue to experience any problems.</P> Sun, 13 Jul 2025 09:45:09 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013450#M73766 Marsh 2025-07-13T09:45:09Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013454#M73768 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/143564">@Marsh</a>&nbsp;Not my problem - I just gave the OP the same advice you did - but earlier.<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Sun, 13 Jul 2025 10:04:33 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013454#M73768 jab1 2025-07-13T10:04:33Z https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013455#M73769 <P>How I know sorry, I was meant to put "As mentioned by "</P> Sun, 13 Jul 2025 10:13:16 GMT https://community.plus.net/t5/My-Account-Billing/How-to-request-new-router/m-p/2013455#M73769 Marsh 2025-07-13T10:13:16Z