topic Re: “Phone order in progress” been stuck for a while - can’t see renewal in My Account/Billing

“Phone order in progress” been stuck for a while - can’t see renewal

Ptr_888 — Sun, 06 Jul 2025 10:21:32 GMT

Similar to quite a few people, on our account we have “ An error has occurred. You cannot make any changes to your account while there is a phone order in progress”, which for us has been there for a long time, possibly associated with call blocker.

We’d tried to resolve this with support at the time but left it in the end as it wasn’t affecting anything… Until now at contract renewal time as it is blocking us seeing the options and renewing. I can see from similar threads that Plusnet have been able to resolve this for others, could someone at Plusnet take a look please?

Re: “Phone order in progress” been stuck for a while - can’t see renewal

jab1 — Sun, 06 Jul 2025 10:28:26 GMT

Give PN support a call - they should be able to investigate/resolve the issue.

Re: “Phone order in progress” been stuck for a while - can’t see renewal

bmc — Sun, 06 Jul 2025 10:34:19 GMT

@Ptr_888

PlusNet Customer Options Team on 0800 013 2632 might be your best bet.

Brian

Re: “Phone order in progress” been stuck for a while - can’t see renewal

jab1 — Sun, 06 Jul 2025 10:37:44 GMT

I would suggest CS on 0330 123 9123 would be a better option - I seem to recall COTS are for customer options, not general support.

Re: “Phone order in progress” been stuck for a while - can’t see renewal

bmc — Sun, 06 Jul 2025 11:24:47 GMT

@jab1

The OP was speaking about not being able to see renewal offers hence the pointer to COTS.

Brian

Re: “Phone order in progress” been stuck for a while - can’t see renewal

jab1 — Sun, 06 Jul 2025 11:31:40 GMT

But COTS can't 'unblock'/remedy the 'stuck order' issue, which needs sorting.

Re: “Phone order in progress” been stuck for a while - can’t see renewal

Gandalf — Mon, 07 Jul 2025 07:43:42 GMT

Hey,

I've sorted this now, so you can make changes to your account.

Please let us know if there are any further issues.

Re: “Phone order in progress” been stuck for a while - can’t see renewal

Ptr_888 — Mon, 07 Jul 2025 09:48:44 GMT

Yes fixed now. Thanks all of you for your help, that was all perfect advice from clearly very knowledgable folks (thanks John and Brian!), what a great community!