topic Re: Error on account - Order being processed please try again later in My Account/Billing

Error on account - Order being processed please try again later

jowill89 — Thu, 03 Jul 2025 11:32:20 GMT

Does anyone know how to remove this error? As far as I know there is no order being processed on my account. Thanks in advance.

Re: Error on account - Order being processed please try again later

dvorak — Thu, 03 Jul 2025 11:36:18 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Error on account - Order being processed please try again later

jab1 — Thu, 03 Jul 2025 11:36:59 GMT

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

Re: Error on account - Order being processed please try again later

Tina11192 — Thu, 03 Jul 2025 16:23:19 GMT

@jowill89 Thank you for reaching out to us on our Community Forum, I hope you are well.

Having reviewed the account I can see that this has already been addressed, our apologies we did not get to this query on time.

Please let us know if there's anything else in the meantime