topic Contact via email? in My Account/Billing

Contact via email?

Bunny7 — Thu, 19 Jun 2025 15:38:41 GMT

Hello, I have questions about my account when it's due for renewal.

I've been trying to find a contact email/webchat/ticket service/postal address etc but can't find anything except their phone number and bsl number. I've only just recently became hard of hearing so phone calls are extremely difficult and I don't know BSL.

Sorry if this isn't the appropriate forum I'm new to this.

Re: Contact via email?

bmc — Thu, 19 Jun 2025 15:45:15 GMT

@Bunny7

A staff Member may pick up on this and create a ticket for you.

As you're now hard of hearing, have you registered as a "vulnerable person" with PN. If not, you can do so on-line by logging into your PN Members page.

Click on Manage Account and then Additional Support

Brian

Re: Contact via email?

mystreet1 — Thu, 19 Jun 2025 15:46:09 GMT

@Bunny7 there is no email contact. A PN employee may pick this up, or if you have a mobile phone look at downloading this app

https://www.relayuk.bt.com/

Re: Contact via email?

Dan_the_Van — Thu, 19 Jun 2025 16:25:37 GMT

@Bunny7

The members centre Home page should provide you with your contract end date.

Left side titled "Your contract" if viewed on a desktop/laptop. On a smartphone scroll down look for > Your contract

Re: Contact via email?

Tina11192 — Fri, 20 Jun 2025 12:13:12 GMT

@Bunny7 Thank you for reaching out to us on our Community Forum, I hope this message finds you well and I'm sorry to hear of your change in circumstances.

In order to get through to us using the text relay service please dial 1800803301239123, you’ll see 'Relay UK ring ring' on your textphone screen. If your call is answered, you’ll see:

1. 'Relay UK Answered, please wait for connection'
2. 'Relay UK Waiting for a free relay assistant'
3. 'Connected to Relay, please wait'

The Relay Assistant won’t come on the call if it’s not answered.

Once you are connected, please type your conversation and the Relay person will be typing back to you.

Another alternative would be to contact us when you are with someone that is able to speak on your behalf and relay the information said back to you.

I hope this helps