topic Re: New contract in My Account/Billing

New contract

mattjago84 — Mon, 16 Jun 2025 19:24:15 GMT

Hi, My contract was running out 10/06/2025 , I agreed a new contract on the 03/06/2025 (£21.99) but now it says I owe £47.17 and somehow my new contract didn't go through so had to quickly do it again .any help

Re: New contract

markhawkin — Tue, 17 Jun 2025 15:54:01 GMT

From my personal experience, the Plusnet billing system isn't the finest.

I suggest phoning up and it should be sorted.

Most likely you are in the "billing cycle" and it started before you recontracted.

It will (probably) sort itself out next month but I would call to be on the safe side.

The phone number seems to be 0330 1239 123

https://www.plus.net/contact-us/

Re: New contract

Tina11192 — Thu, 19 Jun 2025 08:26:00 GMT

@mattjago84 Thank you for taking the time to contact us on our Community Forum pages, I tried calling you unfortunately there was no answer and no option to leave a voicemail.

As I am unable to share account specifics over socials, I have opened a question on your account, please follow this direct link:

https://www.plus.net/wizard/?p=view_question&id=248563317

I hope this helps