https://community.plus.net/t5/My-Account-Billing/My-reward-card-has-not-been-sent-and-it-has-been-almost-3-months/m-p/2011004#M73430 <P>I joined Plusnet around the middle of March and was promised an £80 voucher as a new customer on joining. I have looked through every email sent my account from Plusnet and there's no mention of how to access it either there or on Plusnet's website.</P><P>&nbsp;</P><P>Please can we have some help in getting this sorted since this was what was advertised and promised for us joining Plusnet, and not some other broadband provider.</P><P>&nbsp;</P><P>Thank you for your time</P> Sun, 15 Jun 2025 17:21:10 GMT jjm01 2025-06-15T17:21:10Z https://community.plus.net/t5/My-Account-Billing/My-reward-card-has-not-been-sent-and-it-has-been-almost-3-months/m-p/2011004#M73430 <P>I joined Plusnet around the middle of March and was promised an £80 voucher as a new customer on joining. I have looked through every email sent my account from Plusnet and there's no mention of how to access it either there or on Plusnet's website.</P><P>&nbsp;</P><P>Please can we have some help in getting this sorted since this was what was advertised and promised for us joining Plusnet, and not some other broadband provider.</P><P>&nbsp;</P><P>Thank you for your time</P> Sun, 15 Jun 2025 17:21:10 GMT https://community.plus.net/t5/My-Account-Billing/My-reward-card-has-not-been-sent-and-it-has-been-almost-3-months/m-p/2011004#M73430 jjm01 2025-06-15T17:21:10Z https://community.plus.net/t5/My-Account-Billing/My-reward-card-has-not-been-sent-and-it-has-been-almost-3-months/m-p/2011026#M73432 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/146129">@jjm01</a></SPAN> Thank you for taking the time to contact us on our Community Forum pages, I hope you are well.</P> <P>&nbsp;</P> <P>I am genuinely sorry to hear you have not received your reward card as planned, I have looked into this and found that your account was amongst the ones affected by an incident we had in April/May.</P> <P>&nbsp;</P> <P>I have now contacted the escalation team with your details and I am awaiting for feedback to be provided to me, as soon as they come back to me I will be back in touch with you, this can take up to 5 working days though.</P> <P>&nbsp;</P> <P>In the meantime, I want to assure you that the offer is applied to the account and we will do everything to endeavour the expectation set with you.&nbsp;</P> Mon, 16 Jun 2025 09:19:09 GMT https://community.plus.net/t5/My-Account-Billing/My-reward-card-has-not-been-sent-and-it-has-been-almost-3-months/m-p/2011026#M73432 Tina11192 2025-06-16T09:19:09Z