topic Re: Unexpected price increase in June. in My Account/Billing

Unexpected price increase in June.

j123 — Tue, 10 Jun 2025 12:20:02 GMT

For some reason, my June bill has gone up from £39.90 to £51.28.

(The 'Discount' has gone down from £24.38 to £13 for some reason.)

I still have 2 months to go on my current contract.

Please could you look in to this.

Re: Unexpected price increase in June.

Townman — Wed, 11 Jun 2025 08:27:00 GMT

Have you confirmed your contract end date in the user portal?

Have you changed billing dates during the minimum term of the contract?

Was your last renewal earlier than the end of the previous contract (as in a house move of product upgrade)?

Re: Unexpected price increase in June.

Gandalf — Wed, 11 Jun 2025 08:35:29 GMT

Hey,

Sorry to see what has happened.

I've sorted this (You'll get a separate email with more details).

If there's any further issues, please let us know.

Re: Unexpected price increase in June.

j123 — Wed, 11 Jun 2025 08:38:49 GMT

Thanks for the quick response. I appreciate it.

Re: Unexpected price increase in June.

Townman — Wed, 11 Jun 2025 08:43:00 GMT

I escalated this for you - apparently premature cessation of discounts is something I'm watching. There are a number of conditions which (correctly) result in what appears to be an early end to discounts ... and then there are those which are not!