topic Re: Broadband Compensation in My Account/Billing

Broadband Compensation

luk1c — Thu, 05 Jun 2025 06:07:02 GMT

Good morning,
I would like to ask when my Compensation credit will be applied to my account?
Instalation was completed on 09/05 so is nearly 30 days but I haven't heard anything yet.

Also I should receive reward card in 30 days but not come through yet.
I received email for claim rewards card but nothing since then.

Please help.

Thank you

Re: Broadband Compensation

Baldrick1 — Thu, 05 Jun 2025 06:55:31 GMT

@luk1c

Welcome to the Plusnet Community Fora.

I ca';t comment on your reward card but the compemsation is applied within 30 days of the service going live, so not yet quite due. See: https://www.plus.net/help/legal/automatic-compensation/.

Note that compensation is only payable for a delay after you receive a confirmed appointment date and the appointment is missed or moved due to Openreach unavailability. It is not paid from an estimated or target date.

Re: Broadband Compensation

dvorak — Thu, 05 Jun 2025 10:21:22 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Broadband Compensation

LexLex2020 — Sat, 07 Jun 2025 15:34:59 GMT

Hi @luk1c,

With regard to your reward card, I can see its been awarded, so it will be with you within 30 day of when you clicked on and filled out the form.

Refer to the previous post about the compensation, if it does pass the 30 days then let us know, we can check and see if you are eligible for compensation on that occasion.

Let me know if there is anything else you need.

Thanks,

Lex

Re: Broadband Compensation

luk1c — Mon, 09 Jun 2025 09:35:13 GMT

I can confirm, still not received anything regarding compensation. I can see my bill has been generated today.
My activation was exactly 30 days ago.

Thank you

Re: Broadband Compensation

Tina11192 — Wed, 11 Jun 2025 13:32:21 GMT

@luk1c Thank you for taking my call this afternoon, please don't hesitate if we can be of any further assistance.