topic Re: Referreal Payments in My Account/Billing

Referreal Payments

Eyebrow — Wed, 28 May 2025 17:51:23 GMT

Referred family member this month - service now active after 1st payment made some time ago.

When should payments kick in on my bill?

Re: Referreal Payments

pjmarsh — Thu, 29 May 2025 09:02:23 GMT

It's been a while since I remember this being discussed, but I think it is your first bill after their first regular bill. They will have paid for their first month upfront when they signed up. Their billing cycle will start from when they go live. A month after that is when their regular billing starts.

Does that make sense?

Re: Referreal Payments

Gandalf — Thu, 29 May 2025 10:18:39 GMT

Yeah the referral credit will show on your bill after they've made their first Direct Debit payment.

Re: Referreal Payments

Eyebrow — Wed, 04 Jun 2025 12:12:42 GMT

Thanks Gandalf,

Does that still apply even when the 1st payment was made 2 weeks before the 'line' went live & the first DD Bill was for £0?

Re: Referreal Payments

Gandalf — Thu, 05 Jun 2025 07:20:48 GMT

Yeah that's correct. A £0 bill after the initial payment isn't a standard monthly subscription bill, it's produced as an invoice for the first payment which was made when signing up.

Re: Referreal Payments

dvorak — Thu, 05 Jun 2025 10:20:11 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing