topic Re: Discount not as expected in My Account/Billing

Discount not as expected

distantparts — Fri, 30 May 2025 13:05:38 GMT

Hi,

I upgraded to Full Fibre 900 last December, and the package included a discount of £27.90 for 24 months, taking the bill down to £39.99 a month at the time.

My bills since have been higher than I would have expected, and on checking, it seems like the discount I'm getting is only £17.21, meaning I've been paying slightly over £10 a month more than I should have been.

Could someone look into this please, and either apply the correct discount (with corrections for the previous months), or explain why I haven't been receiving the discount I expected from my package?

Thanks, Steven Jackson

Re: Discount not as expected

Gandalf — Fri, 30 May 2025 13:14:02 GMT

Hey,

Sorry to see what has happened.

I've sorted this and sent you a refund (You'll get a separate email with more details)

If there's any further issues, please let us know.

Re: Discount not as expected

distantparts — Fri, 30 May 2025 13:26:13 GMT

Thank you. I appreciate the speedy reply and the refund 🙂