topic Order stuck thereby preventing contract renewal in My Account/Billing

Order stuck thereby preventing contract renewal

rappikatla — Thu, 29 May 2025 08:04:57 GMT

Hello Team-

The status on my account has been stuck 'in progress' for nearly two years, Now I'm due for contract renewal, but cannot proceed because of this error. Please can you help?

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

P.S: I've already contacted your team through phone support. After a long wait, I finally explained the issue and was promised it will be rectified in 24 hours and 3 days since I had that call, and the issue still persists.

Re: Order stuck thereby preventing contract renewal

Gandalf — Thu, 29 May 2025 08:15:06 GMT

Heya,

Should be fixed now, you may need to re-log into your account.

Please let us know if there's any further issues.

Re: Order stuck thereby preventing contract renewal

rappikatla — Fri, 30 May 2025 08:58:20 GMT

Thank you for the prompt help. It's fixed now.