topic Re: Broadband in My Account/Billing

Broadband

lxkid — Sat, 17 May 2025 13:42:33 GMT

I was wondering what options I have.
I am no longer living or with the person at the property where my broadband is active.
I no longer wish to pay for this service.

Re: Broadband

bmc — Sat, 17 May 2025 13:54:54 GMT

@lxkid

Are you the named person on the account?

If so try phoning the PlusNet Customer Options Team on 0800 013 2632

Brian

Re: Broadband

lxkid — Sat, 17 May 2025 13:59:19 GMT

Yes I am the named person on the account.

Re: Broadband

Baldrick1 — Sat, 17 May 2025 14:09:08 GMT

Choices are to leave it as it is, continuing to pay for the service, move the service to another property or cancel and pay any early termination charges.

As suggested, ring Plusnet.

Re: Broadband

Baldrick1 — Sat, 17 May 2025 14:11:10 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Broadband

lxkid — Sat, 17 May 2025 17:04:21 GMT

These were the choices I was given when I called. I have decided to cancel the contract and settle the early repayment fees.

Thanks for your help everyone.