topic Re: Rewards Card - No Email in My Account/Billing

Rewards Card - No Email

mcflame — Thu, 15 May 2025 13:55:47 GMT

Hi,

I joined Plusnet on March 13th, with activation occurring on the 18th. Since then, enough time has passed and I have yet to receive any email referencing my reward card that was offered when I signed up.

Can someone please chase this up for me?

Re: Rewards Card - No Email

Biscuit_1 — Fri, 16 May 2025 15:45:16 GMT

I'm beging to think w have been had, going by the amount of people posting about the lack of a reward card.

I'm thinking of complaining to the ASA over the online advert on sign up promising a reward card

Re: Rewards Card - No Email

mcflame — Sat, 17 May 2025 12:04:24 GMT

Yeah it’s pretty poor, I understand issues happening, but at such a consistent volume over a period of time and no fix has been implemented?

I can only hope that a staff member swings by my thread to look into it for me. Does anyone know another route to get this looked at?

Re: Rewards Card - No Email

Marsh — Sat, 17 May 2025 12:10:29 GMT

Hey @mcflame, thanks for reaching out and welcome to the community forums.

I am sorry to hear you have not received the reward card yet. I have checked our systems, and it appears the email was not sent. However, I have raised this with our Operations team so they can chase this down for you. I should have an update within 5 working days. Once I have the update, I will let you know via email on your account.