topic Re: Overcharged due to new contract not updating in My Account/Billing

Overcharged due to new contract not updating

reillymai — Wed, 14 May 2025 11:02:56 GMT

Hello,

I updated my contract on 15th April however I have been overcharged and there is an error on the contract renewal email. Please help

Re: Overcharged due to new contract not updating

Longliner — Wed, 14 May 2025 13:43:47 GMT

This happens often, as you pay one month in advance you have probably been charged at the full rate after your contract ended. This additional payment will be deducted from your next bill. You don't decribe the error in the contract letter, remember that there was a £3/month across the board increase authorised by Ofcom last month. Might be best to give PN a ring.

Mike

Re: Overcharged due to new contract not updating

Tina11192 — Wed, 14 May 2025 15:03:33 GMT

Hi @reillymai thank you for taking the time to contact us on our Community Forum, I tried calling you but the number on the account does not dial, I hope this message finds you well.

Please at your earliest convenience can you DM me your contact number so that I can look into the billing issue for you.

I look forward to hearing from you soon

Re: Overcharged due to new contract not updating

reillymai — Wed, 14 May 2025 15:17:10 GMT

I have been paying the out of contract price for months as I was unable to update it until last month so I don’t think this is due to the price increases. The contract that I upgraded to on 15/04/2025 was for £28.99 ,. However I have been charged £45.96.
When I click the contract link this is what I see:

You've arrived on this page after trying to download a summary of your contract.

Sorry, we've had a problem finding your contract summary. Please try selecting the link in your email again.

Any help would be appreciated thank you

Re: Overcharged due to new contract not updating

Tina11192 — Sat, 17 May 2025 09:39:02 GMT

@reillymai Thank you for taking my call this morning and my apologies that I called at an unsuitable time.

As discussed, at your earliest convenience, please contact our Customer Options Team on 08004320200, I have left detailed instructions on the account for the agent that will pick the call, please quote the question raised on your account:

https://www.plus.net/wizard/?p=view_question&id=247952740