topic Re: Reward Card - no redemption email? in My Account/Billing

Reward Card - no redemption email?

ChrisC78 — Mon, 28 Apr 2025 11:49:18 GMT

Signed up for Plusnet on 23rd March - service has now been live for a month and received second bill. Haven't had any emails through from Plusnet or Purecard etc. (both in my inbox and in spam) - please could someone confirm when I should expect to receive this?

Thanks 😄

Re: Reward Card - no redemption email?

Tina11192 — Mon, 28 Apr 2025 13:09:30 GMT

Hey @ChrisC78 thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear you have not received the claiming email yet, having reviewed the account I can confirm that the offer is applied. With this in mind I have raised this case with our Rewards escalations team, and as soon as I have a response I will contact you back.

Re: Reward Card - no redemption email?

ChrisC78 — Thu, 15 May 2025 17:18:49 GMT

Hi,

Thanks for your reply. I've given it two weeks and still had nothing through - could this be chased up again please?

Thanks,

Chris

Re: Reward Card - no redemption email?

lahbrannan1 — Fri, 16 May 2025 13:00:58 GMT

Hi @ChrisC78

Please accept my most sincere apologies for the fact you have yet to receive your reward. I have submitted another query to the relevant team and we will be in contact in due course once we receive an update.

Thanks

Lee