topic Re: Unexplained bill increase in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008245#M73076 <P>You pay in advance.</P> <P>&nbsp;</P> <P>Thus you are paying the "out of contract price" for part of the month.</P> <P>&nbsp;</P> <P>Time to do some research and then phone up (suitably informed) to find out what a new contract would cost for your desired service.</P> <P>&nbsp;</P> <P>If you do that now,&nbsp; the new contract will apply from the date you agree it (more or less) and you will never pay the higher price although it takes a few months (and maybe another phone call) for the billing to be sorted out.</P> <P>&nbsp;</P> Mon, 12 May 2025 17:06:40 GMT markhawkin 2025-05-12T17:06:40Z Unexplained bill increase https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008238#M73075 <P>I don't understand why my broadband bill has gone up by £11 in May as compared to April. The discount on unlimited fibre has reduced from £24.38 to £13.37 and line rental discoubt has reduced by £0.28 but my contract doesn't expire until next month. Can anyone explain?</P> Mon, 12 May 2025 16:37:59 GMT https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008238#M73075 robdanlev 2025-05-12T16:37:59Z Re: Unexplained bill increase https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008245#M73076 <P>You pay in advance.</P> <P>&nbsp;</P> <P>Thus you are paying the "out of contract price" for part of the month.</P> <P>&nbsp;</P> <P>Time to do some research and then phone up (suitably informed) to find out what a new contract would cost for your desired service.</P> <P>&nbsp;</P> <P>If you do that now,&nbsp; the new contract will apply from the date you agree it (more or less) and you will never pay the higher price although it takes a few months (and maybe another phone call) for the billing to be sorted out.</P> <P>&nbsp;</P> Mon, 12 May 2025 17:06:40 GMT https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008245#M73076 markhawkin 2025-05-12T17:06:40Z Re: Unexplained bill increase https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008246#M73077 <P>Ah, that explains it. Many thanks</P> Mon, 12 May 2025 17:09:50 GMT https://community.plus.net/t5/My-Account-Billing/Unexplained-bill-increase/m-p/2008246#M73077 robdanlev 2025-05-12T17:09:50Z