topic Re: No Reward Card received in My Account/Billing

No Reward Card email received

nutrut — Thu, 08 May 2025 08:16:52 GMT

Hi,

I still have not received an email for my £100 reward card. Fibre started 25th Mar 2025. Any update?

Thanks

Re: No Reward Card email received

mlmeredith — Thu, 08 May 2025 12:29:59 GMT

We're in exactly the same situation, our service started on 18th March, absolutely nothing about the £100 voucher that was made such a big splash about on front page the website! What happens next? Surely this is false advertising to secure customers.

Re: No Reward Card received

Tina11192 — Thu, 08 May 2025 16:51:18 GMT

Hi @nutrut and @mlmeredith Thank you for getting in touch with us on our Community Forum, I hope this message finds you well.

I'm sorry to hear that you have not received your reward card yet, I have raised this with our Rewards Escalation team to check what has gone wrong with these accounts, we did have an incident last month where reward cards were not sent out and there are some accounts that may have slipped through the net.

As soon as I have a response from the escalation team I will contact you to let you know what's happening, this can take up to 5 working days, in the meantime to put your mind at ease, I can confirm that the offer is applied to the accounts.

Please let me know if there's anything else I may look into for you

Re: No Reward Card received

mlmeredith — Thu, 08 May 2025 20:30:33 GMT

Thanks for getting in touch Tina11192, I appreciate it.

I hope this issue can be sorted out quickly.

Kind regards,

Maria