topic Billing Overcharge in My Account/Billing

Billing Overcharge

SeanSeany — Mon, 05 May 2025 19:30:37 GMT

My broadband Fibre 500Mb contract is set at £34.99, and I have just been charged £45.58 this month.

Can a member of staff look into this, please. Thanks.

Re: Billing Overcharge

lahbrannan1 — Tue, 06 May 2025 13:20:05 GMT

I have carried out a review of your account and can see correspondance was forwarded to you on April 29th, below is the link to this

https://www.plus.net/wizard/247561883

Please could you get in contact at your earliest convenience to discuss your account further.

Many Thanks

Lee

Re: Billing Overcharge

SeanSeany — Tue, 06 May 2025 14:49:38 GMT

The link is a 404.

Re: Billing Overcharge

MisterW — Tue, 06 May 2025 14:56:52 GMT

@SeanSeany login to the member centre and then go to https://www.plus.net/wizard/?p=search , if there's no Open question then click the Go to View closed questions in the last 7 days. The question no linked above should be in the list

Re: Billing Overcharge

SeanSeany — Tue, 06 May 2025 14:58:20 GMT

Thank you.