topic Re: Plus net reward card in My Account/Billing

Plus net reward card

Kirstententers — Mon, 31 Mar 2025 14:44:05 GMT

I signed up on 17 March choosing plusnet through uswitch as they were offering a £110 reward card. I checked again when signing up that it was a perk, I’ve signed up my internet is up and running and I haven’t had anything regarding the reward card. Please can you advise and issue the card
Thank you

Re: Plus net reward card

boblocke — Wed, 23 Apr 2025 10:39:10 GMT

Same issue, have confirming email from PlusNet stating now resolved - all lies. Have now complained to Ombudsman as nothing is or will happen going through PlusNet

Re: Plus net reward card

lahbrannan1 — Wed, 23 Apr 2025 11:08:10 GMT

Hi @Kirstententers

I have reviewed your account and can see your case is actively been dealt with and monitored therefore I will not take any further action in respect of your order. In terms of your account @boblocke I can also see your account is actively been monitored.

I am truly sorry for the ongoing lenghty delays, currently there is a widespread issue with the date been submitted affecting the distributions of the reward cards. I will be closing this chat as the cases are been monitored. Should you require any further assistance then please do not hesitate to get in touch.

Thanks

Lee

Re: Plus net reward card

andym2902 — Thu, 24 Apr 2025 11:43:49 GMT

I guess this happen a lot reward card looking scamie I got a number to call from somebody on Plusnets x account to call about following up with a company called blackhawk supposed to send out the cards but this number given 03813815059 is invalid not a real number, surely it's easier not to make fake promises of rewards than to lie about it and get harassed by customers enquiring constantly

Re: Plus net reward card

boblocke — Mon, 05 May 2025 09:30:11 GMT

<Redacted> - CSC Analyst

10:31am, Friday 25 Apr 2025

Dear Mr <Redacted>,

Hi from Plusnet, we’ve realised we’ve not sent a link for you to claim your cashback with your new deal. We’re really sorry and we’re sending a cheque for the cashback amount instead, you don’t need to do anything as this will be dispatched within 5-10 working days.
If you have not received it within 10 working days or have further queries, then please do not hesitate to contact us. We are available online or by phone 8am - 8pm 7 days a week on 0330 1239 123 if we can be of further assistance.

Kind regards,

<Redacted>

Still not received any cheque and tending to think it is not arriving either. No idea why PlusNet wish to keep adding 10 days or so onto every message they send you, my case has been ongoing since March and I can't complain any higher up the tree until they (PlusNet) say so. Ombudsmen need to see an ending to PlusNet's attempt to resolve - this could go on all year.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Plus net reward card

Ok44 — Mon, 05 May 2025 09:29:16 GMT

In the same boat here. No e-mail received to claim reward. This in the Question number#246269744 - .
Any help greatly appreciated.

Re: Plus net reward card

boblocke — Mon, 05 May 2025 10:32:02 GMT

There is a supposed higher level team dealing with reward card issue (0800 587 2677) but the role out of excuses to not issue the reward cards continues. I have a confirmed email from 27 April stating that a cheque will be issues in 5 to 10 working days? No cheque yet and of course they (PlusNet) don't wish to resolve or end the issue because by declaring an end you can then go to the Ombudsman. So as long as the case is open PlusNet can almost go on forever stating that it will be resolved in 5 to 10 working days. I've already had 3 confirmed conclusions to receiving the money - still waiting and of course you can't reply to any of their emails - only phone calls. Good luck because I don't know anyone who has received their reward card?

Re: Plus net reward card

lahbrannan1 — Mon, 05 May 2025 10:46:52 GMT

Hi @Kirstententers

Upon looking through your account, it appears a solution may have been implemented some weeks ago, can you please confirm if you have received the reward or not? @Ok44 I have forwarded a query to the back office team to ascertain the status of your reward and we will be in touch in due course with an update.

@boblocke I can see you have a complaint that is actively being dealt with by our higher level escalations team, with that in mind I will leave it in their capable hands as to not supersede their work. In the meantime I would like to extend our most sincere apologies for the time in which it is taking to resolve.

Many Thanks

Lee

Re: Plus net reward card

Ok44 — Mon, 05 May 2025 10:52:24 GMT

Thanks for replying. No reward received. Didn't even receive an email.

Re: Plus net reward card

Ok44 — Sat, 05 Jul 2025 15:10:16 GMT

Still nothing happening about this. Any update anyone. Complete radio silence.

Re: Plus net reward card

Tina11192 — Mon, 07 Jul 2025 08:10:38 GMT

Hi @Ok44 Thank you for reaching out to us, I am so sorry to hear you still have not received the reward card through.

I have escalated this matter for you now with the Rewards Escalation team and will take full ownership of this case, you should expect an update from myself by Friday latest.

Once again, please accept our apologies for the inconvenience this is causing.

Re: Plus net reward card

Ok44 — Mon, 07 Jul 2025 09:54:05 GMT

Thanks

Re: Plus net reward card

Ok44 — Fri, 11 Jul 2025 08:05:59 GMT

It's Friday! What's happening? Good news?

Re: Plus net reward card

Ok44 — Fri, 11 Jul 2025 16:24:32 GMT

Suppose I should have asked what Friday because it's not today. Ah well. Hopes dashed once again. Why promise something to get you to stay and then not deliver? That is a lie. Look at how many complaints there are. Just come clean. There is no reward card and I've be duped by a dodgy salesman. That is all. Have a wonderful day.

Re: Plus net reward card

Marsh — Sat, 12 Jul 2025 15:40:50 GMT

Heya @Ok44 👋

I am sorry we did not get in contact with you yesterday. I have followed this up, and we will be sending a cheque, and you should receive this within 14 days.

I do apologize for the inconvenience

Re: Plus net reward card

Ok44 — Wed, 16 Jul 2025 18:56:50 GMT

Thanks very much for taking the time to fix this but it should not be up to the customers to chase promised rewards. The system is broken and something needs done so customers don't feel as if they are given the runaround. Loyalty of customers and recommendations keep the business going. Do you think somebody is going to recommend your broadband if this keeps happening? Again. Thanks for sorting this.

Re: Plus net reward card

Downward — Thu, 17 Jul 2025 13:18:47 GMT

I’ve just purchased Broadband 11 days ago and haven’t heard anything about the reward card.

Any ideas ?

Re: Plus net reward card

Tina11192 — Tue, 22 Jul 2025 07:34:23 GMT

@Downward Thank you for taking the time to contact us on our Community Forum, I hope you are well.

I have looked into this and I can confirm that the criteria has not been met yet in order for the card to be sent out, the account and services must be fully activated for 10 days in order for the claiming link to be sent out.

I have also sent you an email from the account with the details of when to expect the claiming email to be received, in the meantime I want to reassure you that the offer is applied to the account.

I hope this helps.

@Ok44 Thank you for getting back in touch, I assure you that your feedback has been passed across to the business for further improvement.