topic Re: Thinking of going full fibre in My Account/Billing

Thinking of going full fibre

killaypirate — Thu, 01 May 2025 12:38:36 GMT

Got FTTC broadband with Plusnet. If I upgrade do I get new router?

Re: Thinking of going full fibre

RobPN — Thu, 01 May 2025 12:42:02 GMT

Do you need a new router?

Re: Thinking of going full fibre

bmc — Thu, 01 May 2025 12:58:01 GMT

@killaypirate

Do you have a Hub1 or Hub2?

Either works with Full Fibre but the Hub1 is limited in throughput so if you're going fo a higher speed you'll need the Hub2. As always PN are happy for you to use your own equipment.

I assume you're aware going to Full Fibre will cost you your landline if still in use.

Brian

Re: Thinking of going full fibre

Baldrick1 — Thu, 01 May 2025 13:45:44 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Thinking of going full fibre

killaypirate — Thu, 01 May 2025 20:41:01 GMT

Hub2 but WiFi strength appears to be getting weaker.

Re: Thinking of going full fibre

lahbrannan1 — Fri, 02 May 2025 13:09:05 GMT

Hi @killaypirate

Thank you for reaching out to us and informing us of the issues you are having, I am sorry to hear you are having connections with your router.

I have carried out a diagnostics test on the service and no fault has been found. With this in mind, it seems an enviromental factor i.e something within the home is causing the signal to lose strength.

Our dedicated techincal support team will happily speak to you over the phone to help improve the aforementioned. Please feel free to contact us on 0330 1239 123 or alternatively advise a time in which you will be available for us to call you.

Many Thanks

Lee