topic Re: Request for Early Termination Charges in My Account/Billing

Request for Early Termination Charges

BadPenny1 — Wed, 30 Apr 2025 21:46:47 GMT

Hi.

I no longer use X, so I am putting my request here. I trust that is okay.

If I want to go full fibre, my only option is to move to another provider, AirBand, which has put a box at the top of my drive. Could you please provide me with an estimate of my early termination charge so I can weigh up my options? I have nine months left on my contract with PlusNet, and the guidance provided on ETC does not give me all the information I need to calculate the cost.

I appreciate any help you can provide.

Re: Request for Early Termination Charges

Bella123 — Wed, 30 Apr 2025 22:14:23 GMT

When i was applying to switch broadband provider, Plusnet sent a text with ETC's before i had finished the application with the other provider.

You will have to select a switch date first before they can give you the ETC.

Re: Request for Early Termination Charges

BadPenny1 — Wed, 30 Apr 2025 22:21:08 GMT

Thanks for the reply. I only want an estimate if I were to leave today/tomorrow.

I don't want to start an application with another provider, as their sales team is overly enthusiastic.

Re: Request for Early Termination Charges

Marksfish — Thu, 01 May 2025 06:04:36 GMT

I would be working on 9x your current monthly subscription. Some companies will buy you out of your existing contract to switch.

Mark

Re: Request for Early Termination Charges

Baldrick1 — Thu, 01 May 2025 07:13:06 GMT

@BadPenny1 wrote:

I no longer use X, so I am putting my request here. I trust that is okay.

You cannot make contractual changes to your account by posting on this forum. The exception is if a member of the Plusnet Help Team happens to pick this up and adds a ticket to your account.

Your best option is to ring the Customer Options Team on 0800 013 2632