topic Re: No reward card or email in My Account/Billing

No reward card or email

chrisgt4191 — Tue, 29 Apr 2025 11:11:58 GMT

Signed up for Plusnet in March and service has now been live for over a month. Up to now I haven't had any emails or postal delivery through from Plusnet or Purecard with my reward or how to claim for it. Please can someone confirm when I should expect this?

Many thanks

Re: No reward card or email

wharvy00 — Tue, 29 Apr 2025 12:14:48 GMT

I am also having this issue. Been with Plusnet since 4th March 2025. @plusnet please look into mine too...

Re: No reward card or email

Tina11192 — Wed, 30 Apr 2025 08:49:42 GMT

Thank you for taking the time to contact us, I'm sorry to hear that you both have not received the reward offer yet.

@chrisgt4191 I have raised this off to our back office escalation team to investigate, as soon as they respond I will update you.

@wharvy00 I don't see any promo code or information on the account regarding signing up with the offer, please could you let me know how you placed the order (e.g. Plusnet direct website or third party, etc).

I look forward to hearing from you soon

Re: No reward card or email

wharvy00 — Wed, 30 Apr 2025 09:10:01 GMT

I joined direct via Plusnet - purely to get this offer!
If it helps, having claimed the reward, I have an email, sent to me on 25th March confirming the reward is on its way.

Re: No reward card or email

chrisgt4191 — Wed, 30 Apr 2025 11:19:20 GMT

Thanks @Tina11192

Re: No reward card or email

lahbrannan1 — Thu, 01 May 2025 12:39:25 GMT

Hi @wharvy00 thank you for your swift response, if you have already claimed the reward through the card it would be best to contact Blackhawk directly to see where the card is, their contact number is 03448006435

Re: No reward card or email

Rlbergin — Fri, 02 May 2025 11:47:23 GMT

Hi, Sorry to jump on, I had tried to get in touch via X (Twitter) however no ones seems to want to to response!. Can you please have a look at when I should receive my reward card (rlbergin) much appreciated!

Re: No reward card or email

Paul1919 — Fri, 02 May 2025 12:17:56 GMT

Hi all. I'd just like to add myself here too as I have not received an email regarding the reward card either.

Thanks

Paul

Re: No reward card or email

Marsh — Sat, 03 May 2025 18:12:50 GMT

Hey @Rlbergin. Welcome to the forums 😊

The reward cards can take up to 10 working days from the time you go live. If you have not received the card for any reason, please feel free to update this thread.

Heya @Paul1919, and again welcome to the forums 👋

I reviewed your account, and it appears that our systems did not send the reward card email. I have reported this issue to our operations team to be looked into further. I expect to receive an update within five working days, and I will reach out to you as soon as I have more information.

Re: No reward card or email

chrisgt4191 — Thu, 22 May 2025 10:23:03 GMT

Its 3 weeks since I first posted about not receiving any contact about the Plusnet rewards, and I'm still waiting.

The only contact I've received from Plusnet is my monthly bill with the date my direct debt will be taken from my account.

It seems that they're quit active in taking your money, but not to pro-active about parting with it!

Disappointed

Re: No reward card or email

Tina11192 — Thu, 22 May 2025 14:20:36 GMT

Hi @chrisgt4191 Thank you for reaching out and I'm really sorry that you haven't heard back since raising this in April.

I have chased this up for you now and I am awaiting for a response from the escalation team, as soon as I have a response I will be back in touch with you directly. In the meantime, to give you peace of mind, I can confirm that the offer is applied to the account.