topic Re: No reward card email in My Account/Billing

No reward card email

christine25 — Tue, 29 Apr 2025 09:35:02 GMT

Just seeing if I can get any help as I haven’t received my reward card redemption email and it’s been over a month now ? Was promised £110 reward card when signing up

Re: No reward card email

Tina11192 — Tue, 29 Apr 2025 17:25:51 GMT

Hey @christine25 thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear you have not received the claiming email yet, having reviewed the account I can confirm that the offer is applied. With this in mind I have raised this case with our Rewards escalations team, and as soon as I have a response I will contact you back.

Please let me know if there's anything else I can look into for you

Re: No reward card email

christine25 — Wed, 30 Apr 2025 07:51:23 GMT

Ok thank you

Re: No reward card email

christine25 — Sat, 10 May 2025 10:52:25 GMT

Thanks received cheque today ! Fab