topic Re: Change of broadband in My Account/Billing

Change of broadband

Erin21 — Fri, 25 Apr 2025 16:23:36 GMT

Ave had a text n emails about full fiber been connected in my property but I have fiber broadband already and don't remember signing up for this

bmc — Fri, 25 Apr 2025 16:31:41 GMT

Are you on "Fibre" or "Full Fibre"? There is a difference..

In a victory of the marketing bods over common sense the old FTTC is known as Fibre and the new fibre optic network is known as Full Fibre.

Brian

Erin21 — Fri, 25 Apr 2025 16:33:09 GMT

Just fiber

bmc — Fri, 25 Apr 2025 16:41:47 GMT

Then it means Full Fibre is now available and you can upgrade if you so wish. You can check using hte following

You're looking for WBC FTTP in the results window. Another way is to login to your PlusNet Members page and see what upgrades are available.

Note that going to Full Fibre costs you your landline if this matters.

Brian

dvorak — Fri, 25 Apr 2025 18:53:57 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing