topic Re: Error on account- you cannot make any changes. Months later. in My Account/Billing

Error on account- you cannot make any changes. Months later.

rlgowdy — Thu, 24 Apr 2025 16:39:48 GMT

Hello,
We've had an email that we can now upgrade to full fibre, so I was logging in to have a look. However, there is a constant message on my account saying no changes can be made an error has occured. I initially put it down to renewing our contract but it's been months now and the message is still there so I can't do anything. Any advice?

Re: Error on account- you cannot make any changes. Months later.

Tina11192 — Thu, 24 Apr 2025 16:57:02 GMT

Hi @rlgowdy thank you for getting in touch through our Community Forum, I'm sorry to hear of the issue with logging on your account.

I tried calling you noting there was no answer, I hope you have received my voicemail.

I have contacted the accounts team and they have rectified the issue that was preventing you from logging in, I also have a colleague that is happy to call you back to discuss any new offers/upgrades that may be available, please let me know a date and time for the call back to be arranged.

Look forward to hearing from you soon.

Re: Error on account- you cannot make any changes. Months later.

rlgowdy — Thu, 24 Apr 2025 16:59:22 GMT

Thank you so much, I'm at work at the moment so can't take any calls. But thank you. I'll be available from next Monday to take calls as not working then.

Re: Error on account- you cannot make any changes. Months later.

Tina11192 — Thu, 24 Apr 2025 17:18:18 GMT

@rlgowdy Great, I will contact you on Monday between 12.00 and 13.00 to progress this further!