topic Re: Another reward card email not received in My Account/Billing

Another reward card email not received

samyipya — Tue, 01 Apr 2025 12:28:21 GMT

Hi,
As per the header. My broadband went live on the 14th of March and still no reward card email.

I am a returning customer and this forum is linked to my old profile, can this be updated?

Thanks

Re: Another reward card email not received

boblocke — Wed, 23 Apr 2025 10:35:44 GMT

Same issue, even had confirmation of emails being sent out for reward card on 15 April, still no progress. Have not sent complaint to Ombudsman as nothing but excuses from PlusNet

Re: Another reward card email not received

boblocke — Wed, 23 Apr 2025 10:36:50 GMT

should read HAVE NOW SENT COMPLAINT TO OMBUDSMAN

Re: Another reward card email not received

lahbrannan1 — Wed, 23 Apr 2025 11:32:33 GMT

Hi @samyipya

I am sorry for the delays in issuing the reward card, in order for us to assist you further please could you provide us with your account username.

In terms of your situation @boblocke the ombudsman will not accept your complaint unless we issue you with a deadlock letter i.e a final written response. Please let us know if you would like this and we can arrange for a member of the relevant team to get in contact to discuuss further.

Thanks

Lee

Re: Another reward card email not received

samyipya — Wed, 23 Apr 2025 12:49:49 GMT

Email finally arrived last week.
Thanks for the reply anyway.