topic Re: No bill issued and cant see renewal/upgrade options in My Account/Billing

No bill issued and cant see renewal/upgrade options

Bella123 — Tue, 15 Apr 2025 13:07:42 GMT

My bill is normally showing by 11th, today is 15th and still not showing.

Can't see renewal/upgrade options either.

Anyone sort this?

Re: No bill issued and cant see renewal/upgrade options

Marsh — Tue, 15 Apr 2025 14:15:38 GMT

Hey @Bella123 👋

I have looked into this for you and found that there are some stuck product changes on your account. It seems this issue is affecting multiple customers, and our teams are actively working on a resolution. Unfortunately, this is not something that I or the Plusnet Help team can fix directly. However, once the ongoing incident is resolved, your account will be updated accordingly.

Re: No bill issued and cant see renewal/upgrade options

Bella123 — Thu, 17 Apr 2025 07:21:02 GMT

Hi, Still no sign of any bill? What are the tech people doing there?

I need to see renewal offers, if i can get a deal i could still cancel the Sky order.

Or if you would like to email out best renewal offers i can have a look.

Re: No bill issued and cant see renewal/upgrade options

RealAleMadrid — Thu, 17 Apr 2025 07:48:04 GMT

@Bella123 The best thing to do is to call Customer Options on 0800 013 2632 they usually answer quickly.

Re: No bill issued and cant see renewal/upgrade options

Bella123 — Mon, 21 Apr 2025 11:52:37 GMT

Been like this since 4 April?

Re: No bill issued and cant see renewal/upgrade options

Bella123 — Tue, 22 Apr 2025 17:55:09 GMT

Still the same story today?

Re: No bill issued and cant see renewal/upgrade options

jab1 — Tue, 22 Apr 2025 17:57:51 GMT

Have you called the Plusnet support number ?

Re: No bill issued and cant see renewal/upgrade options

lahbrannan1 — Wed, 23 Apr 2025 11:42:50 GMT

Hi @Bella123

I am sorry to hear of the issues you are having. I am unable to locate your details using the details we have on the forum nevertheless if you could please provide us with your account username so we can look at your details in closer depth. Alternatively, please feel free to give us a call on 0330 1239 123

Thanks

Lee

Re: No bill issued and cant see renewal/upgrade options

Bella123 — Wed, 23 Apr 2025 12:06:45 GMT

Hello,

I sent account username to you by PM.

I cant call at the moment.

Thanks