topic Re: Reward card not received in My Account/Billing

Reward card not received

modus — Tue, 22 Apr 2025 08:06:34 GMT

Seems like a very common issue. I went live on 21st March and am due an £80 reward card for signing up via MoneySavingExpert - so far nothing received.

Re: Reward card not received

garrijp — Tue, 22 Apr 2025 09:13:18 GMT

I have the same issue - signed up on 18 March 2025 and have paid 2 bills so far - nothing received about the reward card.

Plusnet is the only BB provider that I've come across that doesn't have a chat facility - this could have been so easily resolved by chat!

Re: Reward card not received

lahbrannan1 — Tue, 22 Apr 2025 16:28:48 GMT

Hi @modus and @garrijp

I am sorry for the ongoing delays you are experiencing with the redemption of the gift cards. Please could you advise your first name and/or account username @modus so we can identify your details on our systems. In terms of your situation @garrijp I have located your details and forwarded details to our back office team so we can establish the status of the reward.

We will be in contact in due course once we receive an update.

Thanks

Lee

Re: Reward card not received

garrijp — Tue, 22 Apr 2025 16:36:17 GMT

I have not received the email or any contact about the reward card - My name is Gary

Re: Reward card not received

MC414 — Tue, 22 Apr 2025 19:41:05 GMT

Hi I have not had my reward card either , no contact or email received. Seems to be an ongoing problem with Plusnet.

Re: Reward card not received

lahbrannan1 — Wed, 23 Apr 2025 10:59:21 GMT

Hi everyone.

I have forwarded all the details onto the back office team so they can verify the eligibility of the gift cards. Please note, there has been a widespread issue whereby the applicable data has not been submitted to the third party partner gift card team nevertheless please be assurred the back office team are working tirelessly to remedy and implement the required fix.

We will be in contact to advise further once we receive an update.

Thanks

Lee

Re: Reward card not received

mbibby1968 — Wed, 23 Apr 2025 12:12:48 GMT

Hi Lee

I have the same issue, no reward card email received, can you add my name to the back office team to investigate too.

Thanks