topic Re: Unfortunately looking like time to leave in My Account/Billing

Unfortunately looking like time to leave

fibreinternet — Tue, 15 Apr 2025 18:19:14 GMT

Hi all. Admin and Plusnet staff. Unless i want to use X or phone this is the easiest way to put across my intentions. I have been with Plusnet for quite a few years without any problems, but every April the bill goes up! I have up to 38mbps part fibre and home phone which is now about £26 per month. Light speed have offered me a full fibre 75mbps, 24month contract with no increase, for £18.99 month…. It seems like a no brainer. They will even pay for my early termination which ends in September so what reason do I have to stay just to be loyal?? Many thanks for the service which has been fine.

Re: Unfortunately looking like time to leave

dvorak — Tue, 15 Apr 2025 18:24:02 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Unfortunately looking like time to leave

spile — Wed, 16 Apr 2025 05:22:12 GMT

Ringing up to negotiate a better deal seems to be the way things are going unfortunately be it broadband, mobile networks, car insurance etc etc.

Re: Unfortunately looking like time to leave

newagetraveller — Wed, 16 Apr 2025 09:41:44 GMT

I tried that way back after many years with PN. My price was increasing, because of the annual rises, by about £2/month. I asked about staying at the existing price - "No" was the response. I left and have been with their parent company for the last 7 years. They are flexible and willing to negotiate, unlike, in my experience, PN.

Re: Unfortunately looking like time to leave

Tina11192 — Wed, 16 Apr 2025 13:33:47 GMT

Hi @fibreinternet I tried calling you on both your landline and mobile, noting there was no answer, I hope that you have received my voicemail.

I was calling to progress further the matter regarding the price and wanting to leave Plusnet, I'm sorry if I called at unsuitable time.

Please, can you reply back advising me of a window of time we can call you back to discuss this with you, I have also opened a question on your account here's the link:

https://www.plus.net/wizard/?p=view_question&id=247327108

I look forward to hearing from you soon

Re: Unfortunately looking like time to leave

fibreinternet — Wed, 16 Apr 2025 19:45:27 GMT

I have replied to you once home. For some people they can go all day without having their phone glued to their ear.
Like I’ve already explained reasons for potentially moving if you can better what I’ve been offered just message me the details. Simple and easy.

Re: Unfortunately looking like time to leave

lahbrannan1 — Thu, 17 Apr 2025 08:44:06 GMT

Hi @fibreinternet

Thank you for your recent message.

Should you wish to discuss prospectvie deals any further, I would recommend you reaching out our sales team on 0800 013 2632 who will be able to give you the best deals.

Thanks

Lee

Re: Unfortunately looking like time to leave

fibreinternet — Thu, 17 Apr 2025 15:51:53 GMT

If you had any deal you could make why don’t you just offer it??? Not really filling me with intention of staying. Thanks for at least responding.

Re: Unfortunately looking like time to leave

lahbrannan1 — Fri, 18 Apr 2025 16:23:00 GMT

Hi @fibreinternet

I don't have the autonomy to discuss deals as I do not work within the sales and retentions departments otherwise I would happily advise on this.

Apologies for the inconvenience

Thanks again

Lee

Re: Unfortunately looking like time to leave

fibreinternet — Fri, 18 Apr 2025 20:36:15 GMT

Don’t worry about it . That was easy I will go to light speed.