https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005017#M72586 My install was on the 27th March, I have not yet received my rewards card for this. Tue, 08 Apr 2025 05:33:02 GMT Kayleelambert22 2025-04-08T05:33:02Z https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005017#M72586 My install was on the 27th March, I have not yet received my rewards card for this. Tue, 08 Apr 2025 05:33:02 GMT https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005017#M72586 Kayleelambert22 2025-04-08T05:33:02Z https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005051#M72587 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Full Fibre to My Account/Billing</DIV> Tue, 08 Apr 2025 08:33:12 GMT https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005051#M72587 Baldrick1 2025-04-08T08:33:12Z https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005158#M72593 What do you mean thread moved? Tue, 08 Apr 2025 17:59:37 GMT https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005158#M72593 Kayleelambert22 2025-04-08T17:59:37Z https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005402#M72616 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145376">@Kayleelambert22</a></SPAN> thank you for getting in touch with us, I'm sorry to hear you haven't received your reward card yet. We identified an issue with the reward cashback offer where:<BR /><BR />"<SPAN style="color:inherit;">6971 accounts have been affected by INC03349528 and as a result have not received their claim email/cashback reward.</SPAN></P> <P><SPAN style="color:inherit;">&nbsp;</SPAN></P> <P><SPAN style="color:inherit;"><STRONG><U>The fix has been implemented:</U></STRONG></SPAN></P> <UL> <LI><SPAN style="color:inherit;">A cleanup is now underway and accounts that have not received their email/reward will have their data resubmitted to Blackhawk.</SPAN></LI> <LI><SPAN style="color:inherit;">The customer data will be sent in batches and this will be happening throughout this week due to the large volume of accounts that have been affected.</SPAN></LI> </UL> <P><SPAN style="color:inherit;">We appreciate that this has been a long process, and we apologise for any inconvenience that has caused, please rest assured that we have been working tirelessly to implement a solution as quickly and efficiently as possible to ensure the best outcome for each affected account."</SPAN></P> <P>&nbsp;</P> <P><SPAN style="color:inherit;">You should expect your claiming email within the next few weeks, please keep an eye out on your email inbox for the claiming email coming from no-reply@plusnetrewards.com, you can also search for PureCard or BlackHawk on your search bar in case it has gone into spam/junk folder.&nbsp;</SPAN></P> Thu, 10 Apr 2025 08:56:50 GMT https://community.plus.net/t5/My-Account-Billing/Not-Yet-Received-My-110-Rewards-Card/m-p/2005402#M72616 Tina11192 2025-04-10T08:56:50Z