topic Re: Compensation in My Account/Billing

Compensation

HitcherAJC — Fri, 04 Apr 2025 05:45:58 GMT

Hey there,

So I started a thread in "my order" following failed installation due Jan 6th - Installation was finally completed 3rd March.

I was told that I would receive £6.10 compensation on my account per day that my service was not activated.

It's been over 30 days now since finally being activated and I have not received any notification/email of compensation owed nor is the credit appearing in my account under the billing section.

If I am mistaken could you please clarify when/where I will be able to view the amount of monies owed and if I am not, could you please sort.

Thank you!

Re: Compensation

Anonymous — Fri, 04 Apr 2025 06:57:21 GMT

@HitcherAJC

When I was due compensation from Plusnet for the time it took to repair a fault a few years ago, the compensation never showed in my account anywhere until the next bill was produced and it was shown as a refund on that - meaning a lower Direct Debit payment for that month.

You probably also have to allow a few days for Plusnet to process the compensation.

When was your next billing date after 3rd March?

Dependin on the dates, it may appear on your April bill.

Re: Compensation

HitcherAJC — Fri, 04 Apr 2025 07:03:56 GMT

Makes sense, recent bill was produced 27th March.

I'm looking at around £350 compensation for 60 ish days late activation, so I'm hoping you're right and I'll see this in my next bill.

Thanks

Re: Compensation

Anonymous — Fri, 04 Apr 2025 07:20:45 GMT

@HitcherAJC

"I'm looking at around £350 compensation"

Then depending upon which package/price you are on, you won't actually be paying anything for quite a few months! 😀

Re: Compensation

HitcherAJC — Fri, 04 Apr 2025 11:07:41 GMT

So I've just received an email stating that I will receive £91.60 compensation - this would imply that the delay was only 15 days.

My install date was 06th January - Completion and service activation date was 03rd March.

Can I please have this resolved?

Thank you.

Re: Compensation

Windings — Sat, 05 Apr 2025 13:24:18 GMT

@HitcherAJC Hi there, It seems @Gandalf has beat me to this one and already applied the remainder of credit you were due.

If I'm right you should've received a couple of emails stating you're due a credit.

All the best

Re: Compensation

HitcherAJC — Sat, 05 Apr 2025 19:22:20 GMT

You are very correct and I was mistaken, my apologies.

There are 3 emails but gmail has collapsed them so I only initially saw the one!

Thank you