topic Re: Gift Card in My Account/Billing

Gift Card

jeppo321 — Thu, 27 Mar 2025 13:46:10 GMT

My broadband has now been activated for over 11 days and so far I haven't received the reward card email? I have checked my junk inbox also, but nothing, I know there is some issue but surely there should be a resolution.

Kind regards

Re: Gift Card

Marsh — Thu, 27 Mar 2025 17:19:41 GMT

Hey @jeppo321,

I am raised this issue to our Operations team to take a look into the reward card typically it takes up to 5 working days to get an update however once I have it, I will send you an email.

Re: Gift Card

dvorak — Thu, 27 Mar 2025 17:41:05 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Gift Card

jeppo321 — Thu, 03 Apr 2025 09:17:23 GMT

Hi,

Any update on this as still not heard anything

Re: Gift Card

lahbrannan1 — Thu, 03 Apr 2025 13:06:31 GMT

Hi @jeppo321

I have give our back office team a nudge to see if we can establish the status and whereabouts of the reward card.

We will be in contact in due course once we have an update, apologies for the ongoing inconvenience.

Thanks

Lee