https://community.plus.net/t5/My-Account-Billing/New-customer-billing/m-p/2004386#M72480 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145275">@phoenix1605</a></SPAN>,<BR /><BR />I am sorry to hear that the discounts were not applied correctly I have adjusted the discounts and they will be applied on the next billing date. What I will do for you once your bill is generated will ensure it's for the correct amount.</P> Tue, 01 Apr 2025 15:58:59 GMT Marsh 2025-04-01T15:58:59Z https://community.plus.net/t5/My-Account-Billing/New-customer-billing/m-p/2004211#M72429 <P>Hi,</P> <P>&nbsp;</P> <P>I am a new customer having transferred over today.<BR /><BR />My online billing is showing approx £5 more a month than I agreed to.<BR />(full fibre 900 - I agreed £37.99 - showing as £42.99)<BR /><BR />Is this normal, or should I contact support via telephone?</P> <P>&nbsp;</P> <P>Thanks!<BR /><BR />Phoenix</P> Mon, 31 Mar 2025 15:11:48 GMT https://community.plus.net/t5/My-Account-Billing/New-customer-billing/m-p/2004211#M72429 phoenix1605 2025-03-31T15:11:48Z https://community.plus.net/t5/My-Account-Billing/New-customer-billing/m-p/2004386#M72480 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145275">@phoenix1605</a></SPAN>,<BR /><BR />I am sorry to hear that the discounts were not applied correctly I have adjusted the discounts and they will be applied on the next billing date. What I will do for you once your bill is generated will ensure it's for the correct amount.</P> Tue, 01 Apr 2025 15:58:59 GMT https://community.plus.net/t5/My-Account-Billing/New-customer-billing/m-p/2004386#M72480 Marsh 2025-04-01T15:58:59Z