topic Re: Moving house - no online option in My Account/Billing

Moving house - no online option

Andyc2025 — Tue, 01 Apr 2025 14:33:30 GMT

I'm moving house, thought I was only on a 12 month contract but and 24 months. Have tried calling the number but every time I live called there has been a 30 minute wait on top of which I was told I would need to give my username and password. I don't give passwords out to anyone, so this isn't going to work for me...

Re: Moving house - no online option

RobPN — Tue, 01 Apr 2025 14:39:36 GMT

@Andyc2025

Perhaps you were told you needed your password but you're only ever asked for two random characters, e.g. third and tenth.

At least that was the case when I last phoned many moons ago.

Re: Moving house - no online option

dvorak — Tue, 01 Apr 2025 14:46:29 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Moving house - no online option

bmc — Tue, 01 Apr 2025 14:54:50 GMT

@Andyc2025

If the worst came to be and your p/w is needed then login to PN and change your p/w to something simple.

Speak to PN with the simple p/w and then go back in to change it to what you normally use.

However I suspeact that, as already stated, you'd only be asked for a couple of characters.

Brian

Re: Moving house - no online option

Andyc2025 — Tue, 01 Apr 2025 15:01:04 GMT

Cheers for the replies, fished out the password but after 20 mins the call hung up. Just gotta try again I guess.

Re: Moving house - no online option

bmc — Tue, 01 Apr 2025 15:33:45 GMT

@Andyc2025

As an aside, I assume you're aware you'll lose your landline (if you still have one) when you move.

Brian