topic Broadband in My Account/Billing

Broadband

Nisarath — Tue, 01 Apr 2025 10:07:25 GMT

My contract will finish on 23April 2025. If I do not renew the contact and wait for couple of months and then shop around any consequences? I am overseas currently hence the question.

Re: Broadband

jab1 — Tue, 01 Apr 2025 10:10:57 GMT

@Nisarath Yes - the couple of months and any 'shopping around' time will be charged at the out-of-contract price you can see on your account.

Re: Broadband

Nisarath — Tue, 01 Apr 2025 10:16:30 GMT

Thanks for the reply. If I don't renew the contact and shop around once I get back to the country and go with any provider Plusnet can't charge me?

Re: Broadband

jab1 — Tue, 01 Apr 2025 10:22:09 GMT

As I said - if you do not renew/re-negotiate the contract, you will be charged at the out of contract rate until such time as you do so, or move ISP.

Re: Broadband

MisterW — Tue, 01 Apr 2025 10:24:37 GMT

@Nisarath its not a 'fixed term' contract, its a 'minimum term' contract. Provision of the service doesnt stop at the end of the minimum term!. As @jab1 says , you just move to a rolling monthly contract at the 'out of contract' rate.

Re: Broadband

Nisarath — Tue, 01 Apr 2025 10:34:15 GMT

Thanks for the reply/advice.

Re: Broadband

Nisarath — Tue, 01 Apr 2025 10:37:34 GMT

Thanks MisterW for the advice.

Re: Broadband

dvorak — Tue, 01 Apr 2025 10:43:22 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Broadband

Nisarath — Tue, 01 Apr 2025 10:47:25 GMT

So currently I pay £26.43. and will increase to £58.49 once the contract ends. So if I do not renew I will be on a rolling contract @58.49?

Re: Broadband

jab1 — Tue, 01 Apr 2025 10:48:01 GMT

@Nisarath Correct.

Re: Broadband

bmc — Tue, 01 Apr 2025 10:55:56 GMT

@Nisarath

I believe it's a 30 day rolling contract you go on. Now you've seen the out of contract price I would suggest you decide on things asap to keep the cost down. Note, if moving, you do not tell PN. You let your new ISP do the work.

If you have a traditional copper based phone line this will be lost if (when) you move. VOIP will be the only way if you want to retain a phone. Note you would also lose PN email and any other add ons you may have.

Brian

Re: Broadband

Bella123 — Tue, 01 Apr 2025 11:12:09 GMT

I often wondered about what happens if you decided notify the provider to end the service on the contract end date?

If for example like you and travelling for a while.

When you come back is it just as simple of looking for an ISP again, even back to Plusnet as a new customer.

Would you qualify for any gift cards etc

I understand in this case you would loose the pstn phone line though

Re: Broadband

jab1 — Tue, 01 Apr 2025 11:18:25 GMT

@Bella123 If you actually wish to end a contract, then yes, you do notify the provider - the procedure is explained in the 'Legal' link at the foot of every forum page.

Yes - when you come back, you will have to find a 'new' ISP.

If you returned to PN you would not qualify as a 'new' customer until after 12 months of cancelling the contract.

Re: Broadband

Nisarath — Tue, 01 Apr 2025 11:23:59 GMT

Jab1 MisterW John& bmc for replies/advice, very helpful. I guess I will have to go with another ISP or renew with Plusnet. BTW when renewing with current provider does the householder need to be at home as currently iam overseas.

Re: Broadband

MisterW — Tue, 01 Apr 2025 11:27:09 GMT

@Bella123

When you come back is it just as simple of looking for an ISP again, even back to Plusnet as a new customer.

Yes, but I'm not sure if you'd qualify as a new customer with Plusnet ? ( maybe if there was a significant period before coming back )

Would you qualify for any gift cards etc

If qualified as a new customer then yes.

I understand in this case you would loose the pstn phone line though

Correct. If you wanted to retain the number, then it would be possible to port it to a voip supplier in the mean time, even if you didn't use it. For instance porting to A & A would cost £12 and then £1.44/month. You then still retain ownership of the number and In the future you could then port to another supplier when needed.#

edit: maybe if there was a significant period before coming back , as @jab1 says , 12 months

Re: Broadband

jab1 — Tue, 01 Apr 2025 11:32:07 GMT

@Nisarath wrote:
Jab1 MisterW John& bmc for replies/advice, very helpful. I guess I will have to go with another ISP or renew with Plusnet. BTW when renewing with current provider does the householder need to be at home as currently iam overseas.

You do not have to be at home, but you do have to phone them if you wish to try and negotiate a better deal, or accept the renewal offer they state on your account if you are happy with it.

Re: Broadband

Nisarath — Tue, 01 Apr 2025 11:44:15 GMT

Thanks.

Re: Broadband

bmc — Tue, 01 Apr 2025 11:54:03 GMT

@Nisarath

If you're in a position to do so then you could try phoning the PlusNet Customer Options Team on 0800 013 2632

Otherwise login to your Members page and look at Upgrade options to see what's available via PN.

To see what's available via the OR network you could try

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian