topic Re: Renewal Issues in My Account/Billing

Renewal Issues

tcd0909 — Mon, 31 Mar 2025 19:07:17 GMT

Hi all, I received a renewal offer by email for £26.99 for my existing package, which I thought was fair enough. When I log in through the email link the offer is available. When I log in directly without following the link, the offer is £27.99. But when I click through on either offer, in the breakdown before I confirm the order, it tells me that the price will increase to £31.99 per month on 2nd May (which happens to be the last day of my existing contract if that is relevant), which is of course ludicrous and I will not be agreeing to. The pre-contract information received by email does not include the increase to £31.99 on 2nd May.

Is this a mistake that can be safely ignored given that it's not in the pre-contract information, or a dodgy practice?

Has anybody else experience a similar issue? Thanks in advance for any advice.

Re: Renewal Issues

Bella123 — Mon, 31 Mar 2025 20:23:43 GMT

I never received any renewal offer by email. In my account there is an option to recontract on either 18mth or 24mth term

Price to increase by £3 on 31 March 26

Re: Renewal Issues

Bella123 — Mon, 31 Mar 2025 20:37:32 GMT

Does any of this pricing relate to your package?

Re: Renewal Issues

tcd0909 — Mon, 31 Mar 2025 21:25:01 GMT

Here are some screenshots from the renewal journey, which make no sense!

Re: Renewal Issues

Bella123 — Mon, 31 Mar 2025 21:47:50 GMT

I just dont know what to make of that!

Would be best phone them to clarify

Re: Renewal Issues

tcd0909 — Tue, 01 Apr 2025 08:52:57 GMT

No worries, thanks for taking a look.

Yes I probably should give them a ring, but it's not such a great deal that it's worth jumping through hoops for (and they've wound me up now 😂). I'll probably just leave it until nearer the time and if the issue hasn't ironed itself out see what offers are available elsewhere.

Re: Renewal Issues

bmc — Tue, 01 Apr 2025 09:54:45 GMT

Try the PlusNet Customer Options Team on 0800 013 2632

Brian