topic Still in contract but charged more in My Account/Billing

Still in contract but charged more

Heidi2363 — Mon, 24 Mar 2025 11:11:45 GMT

I still have 2 months left on my contract but been charged £46.47 instead of my usual amount. Downloaded the bill and I'm no clearer as to why?

Re: Still in contract but charged more

jab1 — Mon, 24 Mar 2025 11:16:35 GMT

Have you checked the 'breakdown' on page 2? If you need an explantion, you will need to ring Plusnet.

Re: Still in contract but charged more

Heidi2363 — Mon, 24 Mar 2025 17:41:48 GMT

Yes i have and it still doesn't make sense 😕 says I've been charged £30 for my broadband when I shouldn't have been so don't really understand. I've submitted a ticket so hopefully they can resolve this

Re: Still in contract but charged more

jab1 — Mon, 24 Mar 2025 17:44:32 GMT

Out of interest - how have you 'submitted a ticket'? As far as I am aware, there is no facility for customers to do that these days.

Re: Still in contract but charged more

LexLex2020 — Tue, 25 Mar 2025 11:31:57 GMT

Hi @Heidi2363,

I can see you have raised a case and a member of our team has been in to discuss the complaint and resolve this with you.

I hope they were able to help you with the bill and explain what happened.

Please let us know if there is anything further we can do to assist you.

Thanks,

Lex