https://community.plus.net/t5/My-Account-Billing/Payment-problems/m-p/2002931#M72290 <P>So i go to Plusnet to change the way i pay... on any other website, you can make a payment, put your account in credit etc.<BR />Nope, box is greyed out for some reason. I cant put my account in credit..<BR />Odd i think, but ok.<BR />Then I go to "change payment option" but again, no, up comes an error message about "system admins" or some such..<BR /><BR />I end up here, because, unlike every other site in the universe it seems, Plusnet dont have any online chat agents.<BR />No one loves a robo agent, but AT LEAST, its an in to a chat agent, you'd hope.<BR /><BR />I ask...<BR /><BR />Plusnet, why is it SO HARD to pay you upfront? Why is it so hard to actually contact ANYONE (robot OR human) on your site?<BR />Again, this is me asking to GIVE you my cash BEFORE I owe it you.<BR /><BR />it seems VERY counter intuative... and not very customer orientated.<BR /><BR />Can you please get in touch and help me change my payment?<BR />or sort it online?<BR />(i have your number thanks, they told me to "do it online"&nbsp; &nbsp;so , no, the phone line isnt any better) cheers..<BR /><BR /><BR /></P> Fri, 21 Mar 2025 16:51:52 GMT redfire12 2025-03-21T16:51:52Z https://community.plus.net/t5/My-Account-Billing/Payment-problems/m-p/2002931#M72290 <P>So i go to Plusnet to change the way i pay... on any other website, you can make a payment, put your account in credit etc.<BR />Nope, box is greyed out for some reason. I cant put my account in credit..<BR />Odd i think, but ok.<BR />Then I go to "change payment option" but again, no, up comes an error message about "system admins" or some such..<BR /><BR />I end up here, because, unlike every other site in the universe it seems, Plusnet dont have any online chat agents.<BR />No one loves a robo agent, but AT LEAST, its an in to a chat agent, you'd hope.<BR /><BR />I ask...<BR /><BR />Plusnet, why is it SO HARD to pay you upfront? Why is it so hard to actually contact ANYONE (robot OR human) on your site?<BR />Again, this is me asking to GIVE you my cash BEFORE I owe it you.<BR /><BR />it seems VERY counter intuative... and not very customer orientated.<BR /><BR />Can you please get in touch and help me change my payment?<BR />or sort it online?<BR />(i have your number thanks, they told me to "do it online"&nbsp; &nbsp;so , no, the phone line isnt any better) cheers..<BR /><BR /><BR /></P> Fri, 21 Mar 2025 16:51:52 GMT https://community.plus.net/t5/My-Account-Billing/Payment-problems/m-p/2002931#M72290 redfire12 2025-03-21T16:51:52Z https://community.plus.net/t5/My-Account-Billing/Payment-problems/m-p/2003008#M72293 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145165">@redfire12</a></SPAN>,<BR /><BR />For Plusnet, there isn't an option to pay in advance that puts a credit on your account If a bill is generated and the payment fails, the 'make a payment' button in the Member Centre will become active, allowing you to make the payment online.</P> Sat, 22 Mar 2025 12:12:39 GMT https://community.plus.net/t5/My-Account-Billing/Payment-problems/m-p/2003008#M72293 Marsh 2025-03-22T12:12:39Z