topic Re: Changing Payment method in My Account/Billing

Changing Payment method

DaveS44 — Tue, 31 Dec 2024 16:01:02 GMT

I'm attempting to change the bank details for my Direct Debit only to be met with contact your administrator. From othe rposts it would appear this has been an issue for a while. Is there a known resolution date for this issue?

Re: Changing Payment method

Marsh — Thu, 02 Jan 2025 16:27:16 GMT

Hey @DaveS44,

That definitely sounds unusual. We’re not currently aware of any issues with our member center, but I’ll check with the team to see if anyone else has experienced something similar. In the meantime, could you try clearing your cache and cookies, or perhaps using a different browser, to see if that resolves the issue? If not, you can change the details over the phone by calling our billing team at 0330 1239 123.

Re: Changing Payment method

hsdixon3 — Fri, 21 Mar 2025 15:39:48 GMT

Same issue - trying to change payment method and get the following message - "There has been an issue; please consult your system administrator".

Would love some assistance and not via phone (international) on how to make changes to payment method.

Re: Changing Payment method

jab1 — Fri, 21 Mar 2025 15:47:29 GMT

@hsdixon3 You out of the country? - PN support is in the UK.

Re: Changing Payment method

hsdixon3 — Fri, 21 Mar 2025 15:50:15 GMT

I am international, but have a property in the UK that has Plusnet.

Re: Changing Payment method

redfire12 — Sat, 22 Mar 2025 20:38:56 GMT

yes, same for me, has been a LONG (months!) running issue, EXACTLY same message. How is it the team at Plusnet arent aware of it?
its mental.

i want to CREDIT my account, but there is NO agent help online, robo agents suck [-Censored-] but AT LEAST MOST websites have them!

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Re: Changing Payment method

lahbrannan1 — Fri, 21 Mar 2025 17:09:41 GMT

Thank you for the recent messages.

I am sorry to hear of the issues you have been experienced. If the member centre is not working then the only other option would be to reach out to via telephone.