topic Re: My contract and recent increase? Why? in My Account/Billing

My contract and recent increase? Why?

Theda — Fri, 21 Mar 2025 13:10:07 GMT

A couple of months ago I signed up for just the Plusnet broadband as the previous phone line contract I was on was coming to an end. The contract I signed was for 24 months, however a few weeks ago I received an email from Plusnet saying -

"On 31st March 2025, the price for your Plusnet services will be increasing by £3.00 a month. This price change is in line with your current terms and conditions."

If I signed up for a 24 month contract with a specific amount to pay each month for 24 months as advertised, why is there an annual increase applied to the account?

Re: My contract and recent increase? Why?

Dan_the_Van — Fri, 21 Mar 2025 13:19:28 GMT

@Theda

The devil is on the details, you should have been made aware of the increase when you renewed

The confirmation email I received titled "Your broadband product change is now complete" had this statement

Re: My contract and recent increase? Why?

dvorak — Fri, 21 Mar 2025 14:41:43 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: My contract and recent increase? Why?

Longliner — Fri, 21 Mar 2025 15:17:56 GMT

My sympathies, you're one of many caught by this Ofcom-sanctioned ripoff! Welcome to the Alice in Wonderland world of telecoms where a contract is a contract except when one of the parties puts up the price and the other party can't bring it down. ☹️

Re: My contract and recent increase? Why?

Baldrick1 — Fri, 21 Mar 2025 16:20:11 GMT

@Longliner

Or put another way, when one of the party agrees a contract without reading the conditions.

I sympathise and disagree with this practice, but am afraid that it’s a case of caveat emptor.