topic Re: Account Renewed - Bill Problem Already in My Account/Billing

Account Renewed - Bill Problem Already

stevenwhit — Mon, 17 Mar 2025 10:51:00 GMT

OK so I renewed my contract on the 15th - £24.49 - however, apparently the old contract ending and new one starting coincided with the same date (although I think contract was to end on the 13th April) - so I have been charged £51.54 which is my out of contract price - with payment to be taken around the 23rd March. Plusnet are not able to change the bill.

I have enquired about this and the £27.05 difference will effectively be applied as credit over the next billing cycles - £0 bill in April and £2.56 off the bill after that so should be 21.93 in May.

My question is - is it not possible to simply refund the £27.05 to my bank account after payment of 51.54 is taken around the 23rd March?

Re: Account Renewed - Bill Problem Already

mystreet1 — Mon, 17 Mar 2025 11:06:14 GMT

It is properly easier to put the credit onto your account. Refunds also take time, someone has to request it, someone has to approve it/pass it to the financedepartment, someone has to then action it.
Might not be right, but next bill will probably be due before getting the money back.
Just my thoughts on it.

Re: Account Renewed - Bill Problem Already

stevenwhit — Mon, 24 Mar 2025 06:54:38 GMT

Well I don't see any credit in my account anywhere even though the bill has been paid now.

Re: Account Renewed - Bill Problem Already

jab1 — Mon, 24 Mar 2025 06:58:08 GMT

@stevenwhit You will not see this until your next invoice is issued.

Re: Account Renewed - Bill Problem Already

stevenwhit — Mon, 24 Mar 2025 09:37:19 GMT

I would rather see a refund

Re: Account Renewed - Bill Problem Already

jab1 — Mon, 24 Mar 2025 09:40:53 GMT

Unfortunately, that is not the way it is done.

Re: Account Renewed - Bill Problem Already

stevenwhit — Tue, 15 Apr 2025 11:29:41 GMT

hmmm i'm still seeing some off numbers on my account, I should have credit of £2.56 left after this months bill that's just been issued. But I see £0.81 ?

Re: Account Renewed - Bill Problem Already

Gandalf — Tue, 15 Apr 2025 12:03:45 GMT

I've refunded the missing discounts to your bank account, which should land within 3-5 working days.

Apologies it wasn't entirely credited automatically. Please let us know if there's any further issues.

Re: Account Renewed - Bill Problem Already

stevenwhit — Tue, 15 Apr 2025 12:12:04 GMT

Thanks🙂