topic Error message 'You cannot make any changes to your account while there is a phone order in progress' in My Account/Billing

Error message 'You cannot make any changes to your account while there is a phone order in progress'

ammanton — Tue, 11 Mar 2025 13:44:07 GMT

I am trying to access my account and renew my existing contract, but receive the message 'You cannot make any changes to your account while there is a phone order in progress' or 'Something went wrong. Please wait until we’ve finished updating your phone service before making another change'

I am not awaiting any order to be processed. Please help?

Re: Error message 'You cannot make any changes to your account while there is a phone order in pr...

LexLex2020 — Tue, 11 Mar 2025 14:17:18 GMT

Hi @ammanton,

Sorry to hear about that!

It does happen from time to time, I have sent the request for this to be cleared.

Please allow up to 24 hours for this and try again, you should be able to make and changes on your account.

Thanks, Lex

Re: Error message 'You cannot make any changes to your account while there is a phone order in pr...

ammanton — Wed, 12 Mar 2025 10:16:06 GMT

Hi, problem all sorted, thank you for your prompt response.