topic Re: An error has occurred in My Account/Billing

An error has occurred

kenny2391 — Sun, 09 Mar 2025 00:00:26 GMT

I am 6 months into my second year of PlusNet but every time I log in I get the same error message ;

"You can't change your products for the moment, you have an order which is currently being processed .."

Re: An error has occurred

jab1 — Sun, 09 Mar 2025 07:19:18 GMT

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

Re: An error has occurred

Baldrick1 — Sun, 09 Mar 2025 08:22:59 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: An error has occurred

Marsh — Sun, 09 Mar 2025 19:12:53 GMT

Hey @kenny2391,

I have encountered this issue a few times. Upon reviewing the account, I did not find any stuck orders. However, the account still shows a flag indicating an order is processing. I have escalated this to our operations team to remove the flag. I will keep you updated via email once I have more information.

Re: An error has occurred

Marsh — Mon, 10 Mar 2025 08:55:47 GMT

Hey @kenny2391,

I have just received an update that the flag has now been removed please can you kindly check and if the issue still persists, please let me know