topic Re: Closed Account in My Account/Billing

Closed Account

angelisle — Wed, 05 Mar 2025 22:43:42 GMT

Hi I've just received an email stating that I'm in credit, but my account was SUPPOSED to have been closed. SO they took the payment and credited my account when I have no service.

Why is Plusnet still taking money on a closed account. Plus how do I get back the money they've already taken.

Re: Closed Account

Baldrick1 — Thu, 06 Mar 2025 10:36:44 GMT

Moderator's note:
Thread moved from Everything Else to My Account/Billing

Re: Closed Account

Townman — Thu, 06 Mar 2025 19:14:52 GMT

Have you moved to another provider? If yes who and on which network?

Re: Closed Account

pjmarsh — Thu, 06 Mar 2025 19:47:34 GMT

Also, how long ago did you move away? If your bill was generated before you left (even if it was after you giving notice) you would still be billed the full amount. You'd then get a final bill around 20 days (I think that's the right time frame) later, which would likely be a refund. It is usually only after that the account is closed down.

Re: Closed Account

HPsauce — Fri, 07 Mar 2025 10:18:24 GMT

@angelisle you asked "Plus how do I get back the money they've already taken.".

The answer is leave your direct debit in place and a refund will be issued on the next billing cycle after you've left.

I'm not at all sure on how the timing works but when I closed an account (somewhat over a year ago) the monthly payment went through around the same time as I think billing is created slightly in advance. Then on the next cycle that was well after the termination I was refunded.

That old account is still there and marked as "closing" but showing a credit dated 14th March 2024. My direct debit refunded that.

Re: Closed Account

outcast — Tue, 11 Mar 2025 21:25:59 GMT

When I left, my payment method (credit card) was still in place, but Plusnet sent me a refund cheque in the post.