topic Re: Full Fibre monthly charge far higher than advised in Contract Summary in My Account/Billing

Full Fibre monthly charge far higher than advised in Contract Summary

mcintoshuk — Sun, 02 Mar 2025 18:18:54 GMT

My Full Fibre install was completed on Thursday (27/2/25), initial order date was 27/10/24, taking advantage of a promotional upgrade offering. When I log in to my dashboard today I see: "Full Fibre 500 £58.02, Monthly total £58.02". However, the Contract Summary issued on 27/10/24 states, at 3, Price: "Broadband Package Full Fibre 500 £34.99 a month" and "Total Monthly Costs £34.99". So, I'm presuming that the £58.02, the regular price for FF500, has been assigned to my account in error?

Re: Full Fibre monthly charge far higher than advised in Contract Summary

jab1 — Sun, 02 Mar 2025 18:23:35 GMT

Quite possibly. I would suggest you ring PN on Monday and get this corrected.

Re: Full Fibre monthly charge far higher than advised in Contract Summary

Marsh — Mon, 03 Mar 2025 16:38:49 GMT

Hey @mcintoshuk,

I can see @Gandalf, has picked this up for you today and has corrected the issue more information can be found here: https://www.plus.net/wizard/?p=view_question&id=246416775

Re: Full Fibre monthly charge far higher than advised in Contract Summary

mcintoshuk — Mon, 03 Mar 2025 20:01:11 GMT

Thank you, I see that this has now been corrected.😊