topic Re: old router in My Account/Billing

old router

leo99 — Tue, 25 Feb 2025 16:08:36 GMT

hello,

I recently received a new router, and have sent the old one back on 19 feb. I have received a message from plusnet support dated today asking me to do this, (Question 246295535) and I can't work out how to reply which is why I am here! I went on the HelpAssist and could not add a message. I just need to let PNSupport know I have sent the old router back and have a receipt from the post office, I don't know if someone can do this for me or if you can let me know how.

Many thanks, julie charles

Re: old router

Baldrick1 — Tue, 25 Feb 2025 16:15:23 GMT

Moderator's note:
Thread moved from My Router to My Account/Billing

Re: old router

jab1 — Tue, 25 Feb 2025 16:27:07 GMT

@leo99 If you have the receipt then don't worry - you have proof of despatch and that is all you need. Did you do the return via the Plusnet website?

I suspect these automated messages are a little 'late' in being sent (automatically).

Re: old router

leo99 — Wed, 26 Feb 2025 16:03:27 GMT

hi John, thanks for reply. No, I didn't go via the website I'm afraid, I just stuck the label that was in the box on to the outside of the bag and took it to the post office. Hopefully it will arrive safely. Thanks again

kind regards

julie