topic Renewal issue in My Account/Billing

Renewal issue

markalong — Tue, 04 Feb 2025 23:06:54 GMT

Hi all, I have spotted some similar issues here but nothing that matches the situation exactly- I have logged in to renew my broadband service this evening as I'm now out of contract, I have selected a package, got notified I had to pay for p&p for a new router, then had an error message. No info on payment and I have had no confirmation of the change etc. However, my account now states I can't change products as I have already have a product change in progress? I can't spot anywhere that shows current changes or orders specifically so I don't know if the renewal has been processed properly?

Thank you!

Re: Renewal issue

Townman — Tue, 04 Feb 2025 23:20:26 GMT

Try looking at your ticket history - see the link below.

If there are open tickets on the account the messages bell will appear in the user portal.

Re: Renewal issue

Tina11192 — Wed, 05 Feb 2025 08:56:00 GMT

Hi @markalong thank you for taking the time to contact us, I hope you are well.

I'm sorry to hear you have encountered system issues when renewing online, it seems that the transaction went well despite the issues, please follow this link for a more detailed response:

https://www.plus.net/wizard/?p=view_question&id=245964747