topic Re: Broadband Renewal in My Account/Billing

Broadband Renewal

mobymatt — Sun, 02 Feb 2025 16:11:48 GMT

Hi folks.
I had an email to say my contract is coming to an end and to click to see what renewal options I have. When I do this, I get this response on my account...

'Please wait until we’ve finished updating your broadband service before making another change.'

Any ideas?

Thanks in advance for your help.

Re: Broadband Renewal

bmc — Sun, 02 Feb 2025 16:22:42 GMT

@mobymatt

This looks like the account glitch that's plagues PN accounts for a long time - the account doesn't update correctly after a change.

You can either wait for a staff member to come along and organize the fix or you could phone the PlusNet Customer Options Team on 0800 013 2632 to get it fixed and hear what's available to you.

Brian

Re: Broadband Renewal

mobymatt — Sun, 02 Feb 2025 16:27:54 GMT

Thanks for the info and advice, Brian. I will hold on and then give the number a call later in the week if I need to.

Matthew

Re: Broadband Renewal

outcast — Sun, 02 Feb 2025 16:41:10 GMT

@mobymatt if you still use a landline phone, then use this opportunity (of a new contract) to change your Plusnet connection to broadband only, and then migrate your landline phone number to a third party VoIP supplier - to allow you to continue using your house phone beyond the end of 2025.

Re: Broadband Renewal

LexLex2020 — Mon, 03 Feb 2025 13:23:09 GMT

@mobymatt Hi!

It's just a request we will fill on our end to remove the in-progress banner on the account.

Just done this for you so you can make any changes you need, should see that complete within the next 24 hours.

Give it a try tomorrow after 1:30ish and see if it allows you to look at the contract options.

Hope this helps!

Kind regards, Lex

Re: Broadband Renewal

mobymatt — Mon, 03 Feb 2025 19:42:40 GMT

Hi Lex.

Just gave it a try and it's now fixed. Thank you.

Matthew