topic Re: How to cancel engineer visit in My Account/Billing

How to cancel engineer visit

Sarahstephen — Wed, 22 Jan 2025 20:58:21 GMT

Hi, anyone know the quickest way to cancel an engineer visit? The problem has already been fixed/internet come back on anyway.

Re: How to cancel engineer visit

jab1 — Wed, 22 Jan 2025 21:00:44 GMT

@Sarahstephen When is the visit scheduled, and out of interest, what was the problem/how was it rectified?

Re: How to cancel engineer visit

Townman — Wed, 22 Jan 2025 22:21:43 GMT

And can you be certain that it’s not an intermittent fault? An engineer would not have been booked unless there was a degree of confidence that something needs to be fixed.

Re: How to cancel engineer visit

outcast — Wed, 22 Jan 2025 22:45:11 GMT

You could just go ahead with the engineer visit, claim that the fault is intermittent but seems to be working at the moment, then ask whether it's worth fitting a new master socket and faceplate filter, and could they disconnect any internal phone extension wiring that will soon become redundant in the next few months due to the imminent PSTN switch off.

You shouldn't get charged for the visit or for refreshing the master socket etc, and you'll be sure that your wires are now perfectly terminated and you'll have a nice new socket and filter.

Re: How to cancel engineer visit

dvorak — Thu, 23 Jan 2025 08:17:58 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: How to cancel engineer visit

Townman — Thu, 23 Jan 2025 08:29:13 GMT

No fault found visits are no longer chargeable.